At Raineri Lauras, we want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help with a straightforward return process.
1. Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Items must be unused, unworn, and in the same condition as received.
- Original tags and packaging must be intact.
- Sale or clearance items are non-returnable unless defective.
2. How to Initiate a Return
To initiate a return:
- Email our support team at [email protected] with your order number and reason for return.
- You will receive a return authorization and shipping instructions.
- Package the item securely and include a copy of your receipt or order confirmation.
3. Return Shipping
- Customers are responsible for return shipping costs, except for defective or incorrect items.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
5. Exchanges
- We only replace items if they are defective or damaged.
- For size or color exchanges, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a defective or damaged product:
- Contact us immediately at [email protected] with photos of the item.
- We will arrange for a replacement or issue a full refund.
7. Non-Returnable Items
- Sale or clearance items
- Gift cards
- Intimates or swimwear (for hygiene reasons)
Contact Us
For any questions about our return policy, please reach out:
- Email: [email protected]
- Phone: +1 (555) 886-9899